Frequently Asked Questions

Once we ship the product we share the AWB number with you. You can check the status of your order by tracking it online on the courier website.

Our courier partner will pick it up from your place. Do keep the product tags and packaging intact.

You can return/replace an item within 7 days of delivery.

You can use any one of the following payment methods:

Go to My Orders and tap on the order you wish to cancel. Click on the CANCEL button.

Cancellation is not allowed if the order has been shipped.

Once we receive the original item, we will do a quality check within 2 days and initiate the refund.

• For prepaid orders, it will be initiated immediately to your card/bank account. Your bank will take a maximum of 7 to 10 business days to credit this amount.
• For cash on delivery orders, it will be credited to your bank account through a NEFT transfer within 2 hours.

We will also keep you updated on email and SMS.

Don't worry! You can always log in using your registered email ID or mobile number. Follow these steps:

1. Enter your registered email ID or mobile number as your username at the login page.
2. Click on the ‘Login Without Password’ button.
3. Enter the OTP received on your email ID/mobile number.

These are goods and services that are delivered digitally. They include E-Gift Cards, digital movies and music, software, E-Books, online education and extended warranty, among others.

1. Go to ‘My orders’.
2. Open the relevant suborder.
3. Click on ‘Need Help’ or ‘Report problem with order’.
4. Select your issue from the dropdown and submit it.

Or feel free to write to us at support@craziu.com and our team will get back to you through email.